Offering the highest quality and the best guarantee is our commitment to our customers.

Are the products guaranteed?

We guarantee that the products we sell work correctly and that if they have any manufacturing defect, we will exchange them at no cost. We will then make a claim to the manufacturer. The 2-year warranty means that the products are guaranteed against manufacturing defects during that period but not for misuse or mishandling

Can products be returned in perfect condition?

Yes. If you simply do not like them or do not want them, you have 15 days since the moment you receive the products.

What do I do if the product is faulty or does not work as advertised?

You have 2 years to return any products that do not work or has manufacturing defects. We will process the warranty with the manufacturer.

What does the guarantee not include?

Failures caused by negligence, shock, improper use or tampering, improper voltage, incorrect installation, or material (subject to wear and tear due to normal uses are not included).

Use of warranty:

In those incidents that justify the use of the guarantee, we will offer the repair, substitution of the item, rebate or return within the established terms and conditions. To make use of the guarantee, it is essential to present proof of purchase, invoice and contact our customer service department through the Contact Area.

What do I do if the product is faulty or does not work as advertised?

You have 2 years to return any type of product that does not work or has manufacturing defects. We will process the warranty with the manufacturer.

What are the requirements for return?

The product must keep its original packaging and original seal intact.
The product must be in perfect condition and with no apparent signs of being used.
The product must be correctly packed before return.
It is necessary that the product has not been used. Products where the packaging has been adhered with stickers, price tags, adhesive paper or similar. Will not be accepted.

Is there an item that cannot be returned?

Yes. Some personal hygiene products and lingerie cannot be returned. We accept returns as long as they have not been used or their state has been alternated, and they are maintained in exactly the same conditions in which they were sent. If the product has been opened or has signs of being used or tampered with, the return will not be accepted. At Chupalips we ensure that the hygiene is respected at all times and remains unchanged.

Who pays shipping costs when making a return?

If the product is to be exchanged or returned because you do not like it or you cancel your purchase, the shipping costs must be paid by you.
If the product is defective or damaged and the two year warranty is processed, the shipping costs are paid by Chupalips, within 15 days from the original delivery. If you have exceeded 15 days the postage is to be paid by you.

How do I get the money back?

Once the merchandise is received in our warehouses, and after checking the status of the item, we will process the refund taking into account the payment method. For any clarification about this, you can send us an e-mail to admin@chupalips.com